FAQs
Because soy wax is a natural substance with its own natural traits, sometimes very tiny changes in cooling rate produce white “frosting” or air bubbles. These are natural parts of the cooling process and should not be considered flaws; they do not affect the burn performance or fragrance at all. You may also notice that your candle "frosts" after you burn it. Again, this is normal and is not a cause for concern.
The wick shown on the left is "mushrooming." This means that it needs to be trimmed. When the wick burns, the charred fibers need to go somewhere. Sometimes they fall into the candle and sometimes they form a "mushroom" at the end of the wick. This glob of fibers continues to burn, which adds to the size of the flame and creates smoke.
To fix the problem, extinguish your candle, wait until the wick cools, then trim it to 1/4". You can immediately relight your candle and your wick should look like the photo on the right and should produce a smaller, more evenly-burning flame.
Our candles are individually hand-poured and made from fragrance oils that do not contain phthalates and other potentially harmful ingredients. Our wicks are free from lead and zinc and we do not "dilute" our soy wax by combining it with paraffin wax (even though doing so would reduce "frosting"). The natural essential oils in our candles create stronger concentrations of fragrance than some other candles have and our high-quality ingredients create true-to-life scents that do not smell like chemicals.
