Question 1

What kind of wax do you use?

Accepted Answer

All of our candles are made from 100% Golden Brands Soy 464 wax. It is produced from soybeans grown in the U.S. and it is water soluble, This means that you can easily clean up spilled wax with hot water.

Question 2

Do you use essential oils?

Accepted Answer

Yes! Our fragrance oils are infused with a variety of essential oils, which are listed in each scent description. We do not use 100% essential oils, as they are extremely flammable!

Question 3

Are your candles natural?

Accepted Answer

In many ways, yes. In addition to using 100% all-natural soy wax, our fragrance oils are non-toxic and free from phthalates, carcinogens, toxins, and other hazardous chemicals commonly found in fragrance oils. We also exclude materials that appear on California’s Prop 65 list.

Question 4

I ordered the same size candle in multiple fragrances. Why are some fuller than others?

Accepted Answer

Our wax is measured by weight, not by volume. Fragrance oils vary in weight, partly because of the concentration of essential oils. Therefore, the same weight of wax will yield more or less volume, depending on the fragrance oil.

Question 5

Why are there white spots or stripes in my candle?

Accepted Answer

Because soy wax is a natural substance with its own natural traits, sometimes very tiny changes in cooling rate produce white “frosting” or air bubbles. These are natural parts of the cooling process and should not be considered flaws; they do not affect the burn performance or fragrance at all. You may also notice that your candle "frosts" after you burn it. Again, this is normal and is not a cause for concern.

Question 6

Why is my candle burning with such a huge flame and starting to smoke?

Accepted Answer

The wick shown on the left is "mushrooming." This means that it needs to be trimmed. When the wick burns, the charred fibers need to go somewhere. Sometimes they fall into the candle and sometimes they form a "mushroom" at the end of the wick. This glob of fibers continues to burn, which adds to the size of the flame and creates smoke. 
 
To fix the problem, extinguish your candle, wait until the wick cools, then trim it to 1/4". You can immediately relight your candle and your wick should look like the photo on the right and should produce a smaller, more evenly-burning flame.

Question 7

When my candle cools, white patches appear in the wax. What's that all about?"

Accepted Answer

As your candle cools, tiny bits of air get trapped in the molecules of the soy wax. The white spots you are seeing are actually these tiny air bubbles. They will go away the next time you light your candle, but others may appear.

Question 8

What steps does your company take to protect the environment?

Accepted Answer

When possible, we use recyclable, reusable, biodegradable, recycled, and/or upcycled packaging. We order our supplies from a company that offers carbon-neutral shipping and biodegradable packing material. We recycle what we can and we clean and reuse the jars we use to test our products.

Question 9

What makes your candles better than ones that sell for half the price (or less)?

Accepted Answer

Our candles are individually hand-poured and made from fragrance oils that do not contain phthalates and other potentially harmful ingredients. Our wicks are free from lead and zinc and we do not "dilute" our soy wax by combining it with paraffin wax (even though doing so would reduce "frosting"). The natural essential oils in our candles create stronger concentrations of fragrance than some other candles have and our high-quality ingredients create true-to-life scents that do not smell like chemicals.

+1 (812) 720-4020

mandy@browncountycrafts.com

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